Is your leather genuine?

Yes. All Leathiques products are crafted from 100% genuine leather. We do not use synthetic or faux leather.

FAQs — Leathiques

Leathiques

Frequently Asked Questions

Q: Do you ship outside the USA?

No. Leathiques currently ships within the United States only.

Q: What is your return window?

You have 14 days from delivery to initiate a return. Items must be unused and in original condition.

Q: How long do refunds take?

Refunds are processed within 10 business days of receiving your returned item.

Q: Are custom leather orders returnable?

Custom orders are not eligible for return unless they arrive damaged or defective.

Q: What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other secure methods shown at checkout. All prices are in USD.

Q: How do I care for my leather product?

Condition every 3–6 months with a leather conditioner. Keep away from moisture and direct heat. Store in a cool, dry place in a breathable dust bag.

Everything you need to know about ordering, shipping, returns, and our leather products.

Shipping & Delivery

Delivery Questions

Do you ship outside the USA?

No. Leathiques currently delivers within the United States only. We do not ship to international addresses at this time.

How long does delivery take?

Standard orders are handled in 1–3 business days. Custom orders take 3–5 business days before dispatch. Transit time is 4–5 business days. See our full Shipping Policy.

How do I track my order?

Once dispatched, you'll receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking to activate on the carrier's website.

Full Shipping Policy

Returns & Refunds

Return Questions

What is your return window?

14 days from the date of delivery. Items must be unused, unworn, and in original condition with all original packaging and tags. See our Return & Refund Policy for full conditions.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. Your bank may take a further 3–5 days to credit your account.

Are custom leather orders returnable?

Custom and personalised orders are not eligible for return unless they arrive damaged or defective. If your item has a fault, contact us within 7 days of delivery with photographs and we'll arrange a replacement or full refund.

Can I cancel my order?

Orders may be cancelled before processing. Contact us immediately at support@leathiques.com. Once dispatched, cancellation is not possible. Custom orders cannot be cancelled once production has begun.

Full Return Policy

Products & Payments

Product Questions

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, and other secure methods shown at checkout. All prices are in US Dollars (USD). Transactions are SSL-encrypted.

Is your leather 100% genuine?

Yes. Every Leathiques product is crafted from 100% genuine leather. We never use synthetic or faux leather materials.

How do I care for my leather product?

Condition with a dedicated leather conditioner every 3–6 months. Keep away from direct heat, sunlight, and moisture. Store in a cool, dry location — ideally in a breathable dust bag. Avoid machine washing.

Do you offer custom leather products?

Yes. We offer custom and bespoke leather pieces. Contact us at support@leathiques.com to discuss your requirements. Custom orders have a 3–5 business day handling time.

Billing Terms Contact Support