Frequently Asked Questions
We're Here to Help
Browse through our most commonly asked questions below. If you cannot find what you are looking for, our team is always happy to help — reach us at support@leathiques.com and we'll respond within 4 hours on weekdays.
Orders & Payments
Browse our collection, select your item, choose any size or colour options, and click Add to Cart. When you're ready, proceed to checkout and complete your payment. You'll receive an order confirmation email immediately after.
We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and other payment methods available at checkout. All transactions are encrypted and secure.
We begin processing orders quickly, so please contact us immediately at support@leathiques.com if you need to make a change. We can modify or cancel orders only before they are dispatched. Once shipped, cancellations are no longer possible, but you can initiate a return after delivery.
First, check your spam or junk folder. If it's not there, email us with the name and address used at checkout and we'll look up your order and resend the confirmation right away.
Yes. Our website uses SSL encryption to protect all payment data. We do not store your card details — all transactions are handled through certified, secure payment gateways.
Shipping & Delivery
Delivery times depend on your location. After dispatch, typical timeframes are: Pakistan 2–4 business days, GCC & Middle East 5–8 days, UK 7–12 days, Europe 8–14 days, and USA/Canada 10–16 days. Processing takes 1–2 business days before dispatch.
Yes, we ship worldwide. Shipping costs are calculated at checkout based on your location and order weight. For regions not listed at checkout, please contact us at support@leathiques.com and we will arrange it for you.
Once your order is dispatched, you'll receive a shipping confirmation email with your tracking number and a direct link to track your parcel. Tracking may take up to 24 hours to activate after dispatch. If you haven't received tracking details within 3 business days of ordering, please contact us.
International orders may be subject to import duties and taxes set by your country's customs authority. These charges are the responsibility of the recipient and are not included in our prices. We recommend checking your local import regulations before ordering.
If your tracking shows no movement for more than 10 business days, please contact us. We'll open an investigation with the courier on your behalf. If the package is confirmed lost, we will resend your order or issue a full refund — your choice.
Products & Leather Care
We use premium full-grain and top-grain leather sourced from trusted tanneries. The specific leather type varies by product and is listed on each product page. Full-grain leather is the highest quality — it retains the natural grain and develops a beautiful patina over time.
To keep your leather looking its best: wipe with a dry or slightly damp cloth to remove surface dust, apply a quality leather conditioner every 3–6 months, and keep away from direct sunlight and moisture for extended periods. Avoid harsh chemical cleaners. Store in a cool, dry place — ideally in the dust bag provided.
Yes — and that is a feature, not a flaw. Full-grain leather develops a patina with use, meaning it deepens in colour and character over time. Many customers consider this the most beautiful aspect of genuine leather goods. It tells the story of the piece.
Yes. Every Leathiques piece is handcrafted in our workshop. We take pride in traditional leather-working techniques — hand-stitching, edge finishing, and quality-checking each item individually before it leaves our hands.
We stand behind the quality of everything we make. If your product has a manufacturing defect, contact us and we will repair or replace it. Normal wear and ageing of leather is not covered, as this is an inherent and desirable quality of genuine leather goods.
Custom & Personalised Orders
Yes. We offer custom orders including personalised engravings, bespoke sizing, and unique design specifications. To start a custom order, contact us at support@leathiques.com with your requirements and we will provide a quote and timeline.
Custom orders typically require 5–10 additional business days of production time before dispatch, depending on the complexity of the customisation. You will be given an exact timeline when you confirm your order.
Custom-made and personalised products are non-refundable unless they arrive with a manufacturing defect. If there is a defect, contact us within 7 days of delivery with photos and we will repair, replace, or refund — at our discretion. We strongly recommend using our sizing guide or contacting us before placing a custom order.
Absolutely. We work with businesses and individuals on bulk and corporate gifting orders. We can include custom branding, personalised packaging, and engraving. Reach out to us with your requirements and quantity and we will put together a tailored proposal.
Returns & Refunds
We offer a 30-day return window on all standard (non-custom) items. Items must be unused, in their original condition, with tags attached and original packaging intact. Custom or personalised items are non-refundable unless defective. For full details, see our Return & Refund Policy.
Email us at support@leathiques.com with your order number and reason for return within 30 days of delivery. We will review your request and send a return authorisation and instructions within 24–48 hours. Please do not send items back without this authorisation.
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method. Your bank may take an additional 3–5 days to reflect the credit in your account.
Return shipping costs are the customer's responsibility for standard returns (e.g. change of mind). However, if the item is defective, damaged, or we sent the wrong item, we will cover all return shipping costs and send a replacement at no charge.
Yes. We are happy to exchange for a different size or colour where stock is available. Exchange requests must be made within 30 days of delivery. Simply email us with your order number and what you'd like to exchange for, and we'll take care of the rest.
If you received a defective or incorrect item, we will always cover all costs and make it right — no questions asked.
Still Have a Question?
Our team replies within 4 hours on weekdays — we're happy to help.
