Return & Refund Policy
We Stand Behind Every Piece
At Leathiques, every product leaves our workshop only after passing our quality standards. If something is not right, we will make it right — simply and without hassle.
We offer a 30-day return window on all standard (non-custom) items. Custom-made and personalised products follow a separate process outlined below. If you have any questions, contact us at support@leathiques.com — we typically reply within 4 hours.
Our goal is not just to sell leather goods — it is to earn a customer for life. If you are not satisfied, tell us. We will always find a fair solution.
What Can Be Returned
To keep things clear, here is exactly what is and is not eligible for a return or refund:
- Standard items in original, unused condition
- Items with tags attached and original packaging intact
- Products with a manufacturing defect or damage on arrival
- Wrong item sent by us
- Items returned within 30 days of delivery
- Custom-made or personalised items (unless defective)
- Items that have been used, worn, or washed
- Items without original packaging or tags
- Returns requested after 30 days of delivery
- Sale or clearance items marked as final sale
How to Start a Return
Returning an item is simple. Follow these four steps and we will handle the rest:
Please do not ship items back without first receiving a return authorisation from us — unauthorised returns may cause delays.
Refunds & Exchanges
Refunds:
- Refunds are issued to your original payment method only
- Processing takes 5–7 business days after we receive the item
- Your bank may take an additional 3–5 days to reflect the credit
- Original shipping costs are non-refundable unless the return is due to our error
- Return shipping costs are the customer's responsibility unless the item is defective
Exchanges:
- We are happy to exchange for a different size or colour where stock is available
- Exchange requests must be made within 30 days of delivery
- If the exchanged item is of higher value, you will be charged the difference
- If of lower value, the difference will be refunded to your original payment method
- Exchanges follow the same process as returns — email us first
If you received a defective or incorrect item, we will cover all return shipping costs and send a replacement at no charge.
Custom & Personalised Orders
Custom-made products — including items made to your specific measurements, with personalised engravings, or unique design specifications — are non-refundable unless they arrive with a manufacturing defect.
- If a custom item arrives damaged or defective, contact us within 7 days of delivery with photos
- We will repair, replace, or refund at our discretion depending on the nature of the defect
- Sizing errors based on measurements you provided are not eligible for a free replacement — please double-check measurements before submitting a custom order
- If we made a sizing error based on measurements we confirmed, we will fix it at no cost
We recommend using our sizing guide or contacting our team before placing a custom order — we are happy to help you get the perfect fit the first time.
Damaged, Lost & Late Orders
Damaged on arrival:
- Email us within 7 days of delivery with your order number and clear photos of the damage
- We will arrange a replacement or full refund — your choice
- Do not discard the original packaging; we may need it for a courier claim
Lost or significantly delayed:
- If tracking shows no movement for 10+ business days, contact us
- We will open an investigation with the courier on your behalf
- If the package is confirmed lost, we will resend or refund in full
- Delays caused by customs or public holidays are outside our control
Need Help with a Return?
Our team is here to make the return process as smooth as possible. Get in touch through any of these channels:
- Email: support@leathiques.com — response within 4 hours on weekdays
- Contact form: leathiques.com/contact-us
When contacting us about a return, please include your order number, the item name, and a brief reason for the return — this helps us resolve things faster.
Ready to Start a Return?
Email us your order number and we'll take care of the rest.
