Return & Refund Policy — Leathiques
Leathiques

Return & Refund Policy

We stand behind every piece we craft. If something isn't right, we will make it right.

At a Glance

The key timeframes you need to know before initiating a return with Leathiques:

14
Day Return Window
10
Business Days
Refund Processing
7
Days to Report
Damage

You have 14 days from the date of delivery to initiate a return. Refunds are issued to your original payment method within 10 business days of us receiving your returned item.

Shipping PolicyFAQs

Return Conditions

To be eligible for a return, your item must meet all of the following conditions:

  • Return initiated within 14 days of the delivery date.
  • Item is unused, unworn, and in its original condition.
  • All original tags, packaging, and dust bags are intact and included.
  • The item is not a custom, personalised, or made-to-order piece.
  • The item is not marked as final sale at the time of purchase.

Non-Returnable Items

  • Custom or bespoke leather items — unless defective on arrival.
  • Items returned after the 14-day window.
  • Items showing signs of wear, use, alteration, or customer-caused damage.
  • Items returned without original packaging, tags, or accessories.
  • Gift cards and store credit.

How to Return

I

Contact Support

Email support@leathiques.com within 14 days of delivery. Include your order number, item(s) to return, and reason for return.

II

Receive Authorisation

If approved, we'll send a return authorisation and the correct return address.

III

Pack & Ship

Securely repack in original packaging. You are responsible for return shipping costs unless the item was faulty or incorrect.

IV

Refund Issued

Once received and inspected, your refund will be processed within 10 business days to your original payment method.

Billing TermsContact Support

Refunds & Exchanges

Refund Timeline

After your return is received and inspected, your refund will be processed within 10 business days. Your bank or payment provider may require a further 3–5 business days to credit your account. All refunds are returned to the original payment method used at checkout.

Exchanges

We offer exchanges for a different size or colour where stock allows. Contact us at support@leathiques.com within 14 days of delivery. Exchanges follow the same eligibility conditions as returns.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photographs. We will arrange a free replacement or full refund — including return shipping — at no cost to you.

Return Shipping Costs

Return shipping is the customer's responsibility unless the return is due to our error. We strongly recommend a tracked and insured service. Leathiques cannot be responsible for returns lost in transit.

Cancellations

Orders may be cancelled before they enter processing. Contact us immediately at support@leathiques.com. Custom orders cannot be cancelled once production has begun.

Business Details

All the information you need to reach us or verify our business.

Leathiques
Business Address
2920 Wylin Blvd, Lathrop, CA 95330, United States
Phone Number
+1 (209) 232-8192
Email Address
support@leathiques.com
Business Hours
Monday – Friday  ·  9:00 AM – 6:00 PM ESTClosed weekends and US public holidays